Elevate Your Rideshare Game

Still have questions? We have answers!

Frequently Asked Questions

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  What is Ford Drive?

  Ford Drive is a flexible weekly lease program that invites qualifying rideshare drivers in most California zip codes to join our electrifying rideshare program. Approved drivers can rent (aka flex-lease) the Mustang Mach-E^® on a weekly basis with no long-term commitment (minimum of 30 days).

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  What qualifications are necessary to join the program?

  Qualified drivers must login using their Uber account and must have a 4.9+ driver rating with 100+ trips. Additionally, drivers must have an active Uber account status and be ready to earn with the Mustang Mach-E^®. Drivers in Los Angeles must be 25+ years old. Drivers in other regions of California must be 21+ years old. A soft credit check will also be conducted during sign-up to confirm eligibility (minimum 600 credit score + other qualifying factors), and a valid debit or credit card is required for a vehicle pick-up appointment.

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  What is the cost to join?

  There is no initial fee or deposit. Depending on which plan you choose and which zip codes you are located. Check out our location pages based on what is closest to you to see the pricing per region. And you are not locked into your weekly package and may switch your plan at any point within your term for an upcoming week.

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  Is there a cancellation fee?

  If you schedule a vehicle pickup appointment and do not show up or you are more than 45 minutes late, a $25 fee will be charged. Please inform us in advance if you need to reschedule to avoid any charges. Additionally, there is no cancellation fee after you reach the minimum flexible lease term of 30 days. Please call at least three days before setting up a return appointment to facilitate a smooth process. If you continue your rental with us, your payments will auto-renew without you needing to show up at one of our locations.

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  What routine maintenance is covered?

  Your flexible weekly lease includes the standard maintenance of your vehicle and covers items such as tires and brakes due to wear and tear (with tread levels below 3/32 inches). We are happy to help you find a dealership to handle maintenance and repairs.

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  Where do I pick up the vehicle?

  Our help center will contact you to set a pick up appointment, depending on your location they will provide you with our closest office's address. You only need to visit one of our locations for pick-up and drop-off of the vehicle.

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  How do payments work?

  Your debit or credit card information will be collected when you make a reservation to rent (aka flexible lease) a vehicle. The first payment will be charged at the vehicle pick-up appointment using the card provided on file. Your flexible lease period starts the day you pick up the vehicle from us. We will charge you a vehicle use fee for each calendar week (Monday through Sunday) during the flexible lease term based on the pricing tier you select. The weekly payment will be prorated for any partial calendar week during the flexible lease term, including the week of pick-up. We may offer additional pricing tiers from time to time. You may change your pricing tier selection weekly. Your new pricing tier will be effective as of the first day of the following weekly billing cycle. Mileage overage fees reflect the mileage and pricing tier of the prior week. If you miss a payment, we may charge a late fee.

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  What if I am in an accident?

  If you are involved in a collision, the most important thing to do is to try to remain calm and call 911 if anyone is injured. Within 12 hours of the collision: • Please notify Ford Drive 1-800-805-5462 • Contact your Insurance company If your vehicle is damaged, you are responsible for working with the insurance company to coordinate repairs and resolve the claim. Please note you are also responsible for the cost of any damages, including any insurance deductibles owed. Auto insurance coverage is only available to the Ford Drive customer on record (sourced via Uber login) and no additional drivers of the vehicle will be covered.

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  Where can I drive my vehicle?

  Customers are allowed to take the vehicle anywhere in the contiguous US. They cannot go into Mexico or Canada.

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  Can I use my vehicle to drive for any gig work?

  Yes, you can! You need to be a qualified Uber driver to join, but you are able to utilize the vehicle for all your personal and gig working needs.

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